Frequently Asked Questions

We offer a variety of accommodations including studio apartments, one-bedroom apartments, and private rooms in shared apartments. All properties are fully furnished and equipped for comfortable stays.

We have properties across the Netherlands, with concentrations in Amsterdam, Haarlem, and other popular areas. We also have properties in other European countries including Italy, Switzerland, and Spain.

Our minimum stay is typically 3 nights, though this may vary by property. We welcome long-term stays and offer a 20% discount for bookings of 30 days or more.

Yes, all our properties comply with local rental regulations. We provide assistance with city registration for long-term stays, including all necessary documentation and support.

Tourist tax is included in our nightly rates for most properties. For stays longer than 30 days, different rules may apply. We will inform you of any additional costs before booking.

Our prices include utilities (water, electricity, heating), WiFi, and basic amenities. Bed linens and towels are provided. Some properties include additional amenities like Netflix or gym access.

Yes, we require a security deposit that varies by property (typically €200-500). This is fully refundable after check-out, provided there is no damage to the property.

Most of our properties feature self check-in with smart locks. You will receive detailed instructions and access codes 24 hours before your arrival. We are always available via WhatsApp if you need assistance.

Standard check-out time is 11:00 AM. Check-in is typically from 3:00 PM. Early check-in or late check-out may be available upon request, subject to availability.

Free cancellation up to 7 days before check-in for a full refund. Cancellations within 7 days receive a 50% refund. No refund for cancellations within 48 hours of check-in.

Pet policies vary by property. Please contact us before booking if you plan to bring a pet. Additional cleaning fees may apply.

No, parties and events are not permitted in any of our properties. We prioritize peaceful stays for all our guests and neighbors.

All our properties are strictly non-smoking. Smoking is not permitted indoors. Some properties have outdoor areas where smoking may be allowed.

Yes! Many of our properties feature dedicated workspaces, high-speed WiFi, and are located near public transportation. We also offer monthly rates ideal for business assignments.

Contact us immediately via WhatsApp or email. We have a network of local maintenance professionals who can address issues quickly, usually within 24 hours.

We are available 24/7 via WhatsApp at +31 6 26219559, by email at info@yourguesthome.site, or through the contact form on our website.